PTE Academic FAQ

W: www.pearsonpte.com
T: 1800 729 282
E: pte-acustomersupportapac@pearson.com

Monday to Friday 8.30am to 6.00pm AEST

During the month following your test appointment, you will receive an email invitation to share your views on your PTE Academic test journey.
If you are unsatisfied with your testing experience, you can contact Pearson VUE Customer Support team at: pte-acustomersupportapac@pearson.com

Alternatively, you can contact the Test Centre Managers:
Sydney: deslee.whitford@navitas.com

PTE Academic is recognised globally for academic entrance by over 1,700 institutions and over 3,000 programs. PTE Academic is accepted by all universities in Australia and New Zealand, 98% of universities in the United Kingdom and a large number of institutions in Canada and the USA.

PTE Academic is recognised by Australia’s Department of Immigration and Border Protection (DIBP) for all visa categories including skilled migration. PTE Academic is also accepted in Australia by a growing number of employers and professional associations.

Register online at pearsonpte.com/book/. You must first register for a Pearson account, the account will be approved within 24 hours. Once your account is created, you can schedule your test  at pearsonpte.com/book/.

You can check PTE Academic test dates and session availability at pearsonpte.com/book/ under ‘Availability’.

No, Navitas English Test Centre only administers the test, you need to enrol with Pearson using their online booking system pearsonpte.com/book

The PTE Academic test costs $340 (GST inclusive). If you book your test within 48 hours of your test date, the test fee will be $425 (inclusive of a late fee and GST).  

If you did not receive the score you need, you can schedule another test on the Pearson website. Please note that you cannot register for another test until you have received the score for your previous test.

The Pearson website has a variety of useful preparation material, for more information visit pearsonpte.com/test-takers/preparation

Yes. PTE Academic is one of the tests accepted by DIBP, for more information visit DIBP. 

You should arrive approximately 30 minutes prior to the start of your test.

Navitas English Test Centre only accepts your original passport as ID.

No

You may take a 10 minute break between Part 2: Reading and Part 3: Listening, if you wish to. 

During your break you are not allowed to access your locker or to leave the test area.

If you are ill on the test day and unable to sit the test, please contact Pearson as soon as possible. Pearson will offer transfers to another test session free of charge in some circumstances.
Phone: 1800 729 282
Email: pte-acustomersupportapac@pearson.com
Office hours: Monday to Friday, 1.30 am to 6.00 pm India Standard Time; closed on local holidays.

Your results will typically be available within five business days of your test date. When your results are ready, you will receive an email notification from Pearson telling you how to view your score via your Pearson web account. If for any reason there is a delay in your results, Pearson will contact you directly.

You can find information on scores at: http://pearsonpte.com/test-takers/results/ 

Visit the Pearson website for information on how to interpret your test results PTE Academic Score guide: http://pearsonpte.com/test-takers/results/

Pearson does not issue paper certificates or paper score reports for PTE Academic. You can send your score to your chosen institution(s) and government bodies via your Pearson web account. Only scores assigned in this way are considered to be valid.

PTE Academic results are typically available within 5 business days and candidates can schedule tests up to 24 hours in advance.

Typically, students are able to schedule, take and send their PTE Academic scores to institutions, all within 1 week.

For more information, visit the Pearson FAQ pages pearsonpte.com/faqs