Where can I get more information?
Which IELTS test do I need to take?
It is your responsibility to ensure you have selected the correct test option: Academic or General Training. If you are unsure, you should check with the organisation that you are applying to.
The Academic module should be taken by those applying for tertiary, undergraduate and postgraduate courses, and for professional registration.
The General Training module should be taken by those who are going to English-speaking countries to complete their secondary education, or to undertake work experience or training programs not at degree level, or for immigration purposes.
What IELTS test score do I need for Australian immigration?
General Skilled Migration Applicants should contact the Australian Department of Immigration and Border Protection for the specifics of what IELTS test score and module they need for their immigration. For details of changes to the general skilled migration requirements visit border.gov.au
What if I need my IELTS results for United Kingdom visa purposes?
UK Visas and Immigration (UKVI) have a range of specific requirements for candidates wishing to use English language tests for UK visa applications. It is important that you let us know before you register for the test if you are intending to use your IELTS result for UK visa purposes. Visit IDP IELTS for more information www.idp.com/australia/ielts/uk
Can I re-sit one component?
No. You cannot re-sit part of the test. There is no time limit on re-sitting the test. However, we strongly recommend you do additional study before taking the test again. We offer a variety of IELTS test preparation courses to help you maximize your test result.
How much does the IELTS test cost to sit?
The IELTS test fee is $330 (GST exclusive) or $363 (GST inclusive) for tests conducted before 1 September 2018.
From 1 August 2018, all IELTS tests booked for tests conducted after 1 September 2018 will be charged at the new price of $340 (GST exclusive) or $374 (GST inclusive).
If I book online, will my payment be safe?
Yes, you can book and make online payments by credit card (MasterCard and Visa) with our ecommerce partners Westpac, through their secure payment service - Payway. We protect your personal and financial information by separating and outsourcing the financial portion of the transaction to Westpac.
What happens when my online booking expires?
You will be required to make another booking if you still wish to sit an IELTS test with a Navitas English Test Centre.
When will I receive confirmation of my NETC Sydney test booking?
You will receive a confirmation email after making your online payment and an official invoice within 72 hours of your online payment.
How can I pay for my NETC Sydney IELTS test?
Online: pay online when booking via credit card.
In person: come into our office and pay over the counter during office hours with MasterCard, Visa or EFTPOS.
We do not accept AMEX or cash as payment.
How can I pay for my Hawthorn-Melbourne IELTS test?
Online: pay online when booking via credit card.
In person: come into our office during office hours and pay over the counter with MasterCard, Visa, EFTPOS or a Money Order made payable to Hawthorn Learning Pty Ltd.
We do not accept AMEX or cash as payment.
When will I receive confirmation of my Hawthorn-Melbourne test booking?
You will receive an invoice within 24 hours of making your online payment. We will send you a confirmation email by Wednesday prior to your test date.
What help is available for candidates with special needs?
We make every effort to cater for special needs. It is our aim for the language level of all candidates, irrespective of disability, to be assessed fairly and objectively.
If you require a modified test to suit your needs, please inform us at least three months in advance when booking, as IELTS may require up to three month's notice to make appropriate arrangements. Medical evidence should be submitted to support special arrangement requirements.
I don’t have a passport. Can I use my driver’s licence?
No. Your original and valid passport is the only acceptable form of identification.
I booked my test online, when do I get fingerprinted and photographed?
If you’ve booked, paid and uploaded your passport online, you can;
Can I be tested only on the components that I require?
No. If you wish to re-sit the IELTS test, you must take all four components.
What can I bring into the test?
You are allowed to bring a clear bottle of water into the test room.
You must leave anything which you do not need, or which is not allowed, outside the test room or in the locked bag room.
Where will the test be held?
Melbourne: NETC Melbourne is located at Hawthorn-Melbourne, 442 Auburn Road, Hawthorn , 3122. Free all-day parking is available onsite. The centre can be reached by train, tram or bus. Please visit Public Transport Victoria to plan your journey.
Sydney: NETC Sydney is located at Ground floor, 255 Elizabeth Street, Sydney, 2000. The test centre is directly opposite Hyde Park, close to Museum station or a short walk from Town Hall station.
What time will my NETC Sydney speaking test be?
Your speaking test will be held on the same day as your test between 1.00pm and 6.30pm. You will be notified of your speaking test time on test day. Please be aware that your speaking test may be as late as 6.30pm. The speaking component takes approximately 15 minutes to complete. Please make yourself available for the whole day.
On occasion speaking tests will be held both prior to and on test day. On these occasions candidates will be sent an email notifying them of an earlier speaking test, which you can then volunteer to complete the speaking test component prior to the test day. Note: this is completely voluntary and you can choose to keep your speaking test on the same day as test day.
What time will my Hawthorn-Melbourne speaking test be?
Your speaking test will be held on the same day as your test between 1.15pm and 6.30pm. You will be notified of your speaking test time on test day. Please be aware that your speaking test may be as late as 6.30pm.
The speaking component takes approximately 15 minutes to complete.
Please make yourself available for the whole day.
Do I need to bring my own stationary for an NETC Sydney test?
No, stationary will be supplied.
I have some feedback about my testing experience, who do I talk to?
Can I have my results emailed to me?
Results will not be given by phone, fax or email. Results are usually released 13 days after your test day.
You can select on test day if you would prefer to pick up your results from our office or have your results posted to your nominated (Australian) address.
How many copies of my test result (TRF) am I entitled to?
If a university or an organisation* requires a copy of your IELTS test result, we can send it directly on your behalf. You have the option of applying for up to five copies to be sent to recognised organisations free of charge.
* The Australian Department of Immigration & Border Protection (DIBP) has advised that they do not wish to receive hard copies of IELTS results. Results of IELTS tests can be submitted electronically by providing your IELTS Test Results Form (TRF) number when asked for an IELTS test reference number.
This change is due to new privacy legislation in Australia. These new instructions apply for all visa applications to Australia and for all classes of visa from November 2014.
Can I view my IELTS test results online?
You can preview your provisional IELTS test results online. Results are usually available online 13 days after your test day from 5.00pm Australian Eastern Daylight Time (AEDT). This preview of results is gradually rolled out over 24 hours. Your IELTS result will remain available for 28 days thereafter.
To access your provisional online results you will need the following information:
→ Test date
→ Date of birth
→ Given name(s)
→ Family name or Surname
To view your provisional IELTS result online please visit: results.ieltsessentials.com
Can I pick up my results in person at Navitas English Test Centre Sydney?
Yes. You will be given the opportunity on test day to choose either to pick up your results from our centre or have them posted to your nominated (Australian) address. You can also authorise another person to pick up the results on your behalf. Please ask Navitas English Test Centre for an Authorisation Form.
You can collect your results from the test centre, Ground Floor, 255 Elizabeth Street between 9.00am and 4.45pm, 13 calendar days after your test, or on test days (Saturdays) between 1.00pm and 3.45pm.
Results not collected within 5 working days will be posted to the (Australian) address you nominated during the application process.
Can I pick up my results in person at Navitas English Test Centre Melbourne?
Yes, you can collect your results in person between 10.30am to 12.00pm, 13 calendar days after your test.
What should I do if I want my results mailed to an overseas address?
You will be need to provide the test centre with a self-addressed prepaid international envelope from Australia Post, on the day of your test or prior to test day.
If you do not provide a prepaid international envelope, your results will be sent to your Australian address.
How many times can I take the IELTS test?
You may take the IELTS test as many times as you like. There is no time limit on re-sitting the test. However, we strongly recommend you do additional study before taking the test again. We offer IELTS preparation courses to help you improve your English and maximize your test score.
What happens if I lose my Test Report Form?
If your TRF is lost or damaged, the test centre can provide you with up to two (2) additional personal copies.
Additional TRF’s must be requested in writing (via email or letter) and your ID document must be presented on collection.
There is an error on my Test Report Form, how can I get it corrected?
You are required to bring your Test Report Form and your original passport with you to Navitas English Test Centre in order to correct the error. You will need to surrender the incorrect Test Report Form. Please allow up to 5 working days for the replacement Test Report Form to be processed.
Can I get additional copies of my IELTS test results?
We can provide your IELTS test results - the Test Report Form (TRF) - to an institution of your choosing. If you have already taken your test and would like to request additional copies of your TRF, you can do so by completing an Additional Test Report Form and returning it to your test centre.
On the Additional Test Report Form, you are required to write the date, month and year of your chosen test (must be NO older than 24 months), your candidate number and complete details of the institution where your additional TRF needs to be sent.
You need to send the completed Additional Test Report Form back to us.
For Hawthorn-Melbourne: There is an administration fee of $10 per additional TRF requested. Hawthorn-Melbourne accept Visa and MasterCard (download the Credit Card Payment Form) or Money Order (MO). The MO must be made payable to Hawthorn Learning Pty Ltd (Melbourne).
You are welcome to visit our office and apply in person with your completed Additional Test Report Form and your valid passport.
We will process your request within 5 business days of receiving your Additional Test Report Form.
When will test results be available?
Results are available 13 calendar days after your test.
What can I do if I am unhappy with my result?
To request a remark, or Enquiry on Results (EoR), you must submit an IELTS Enquiry on Results Form within 6 weeks of your test date. You can apply for a remark on one or all of the modules. You must complete an EoR form, surrender your original IELTS Test Report Form (TRF), but please be aware the test centre is unable to copy the result for you. The remark fee is $176 ($160 plus GST). Remarks take up to 8 weeks to be processed. If your result is marked upward you will receive a full refund ($176). If your results are unchanged, no refund will be issued.
To submit your EoR complete the IELTS Enquiry on Results Form and a Credit Card Payment Form (Melbourne) and post it along with your original Test Report Form, to the address below. Alternatively you can submit your forms in person.
Please note: The remark request processing time is up to 4 weeks from the date you submit the Enquiry on Result Form to the test centre.
Navitas English Test Centre Sydney (NETC Sydney) IELTS Administrator, Ground floor, 255 Elizabeth Street, Sydney NSW 2000
Hawthorn-Melbourne IELTS Administrator, 442 Auburn Road, Hawthorn VIC 3122
Credit Card Payment form - Melbourne
What happens if I am ill or unable to make it on test day?
If you are ill on test day you must present a medical certificate to our office no more than 5 working days after your test date. The medical certificate must be from a registered practitioner and must include the provider number of the practitioner. If you do not present a valid medical certificate within 5 days of your test, you will not be eligible for a transfer or refund.
Cancellation requests must be submitted more than 5 weeks before your test date. To qualify for a refund, you must notify the test centre of your intention to cancel at least 5 weeks before your test date.
Download a Refund Form
Transfer requests must be submitted more than 5 weeks before your test date. You must present your valid passport when applying for a transfer or we cannot transfer your booking and a refund will be issued. Download a Transfer Form
What happens if I am absent on the day of the test without giving prior notice?
You will lose the full test fee. However, if a medical certificate is provided as per the above then the full fee is refunded. Transfers or cancellations of the test cannot be processed if you do not provide your valid passport.
Test takers who seek to cancel their registration or transfer test dates within the 5 week period prior to the test date will only receive a refund if they can satisfy the Administrator that their ability to sit the test has been affected by illness or serious cause. Serious causes include*:
*If you cancel your test within 5 weeks of the test date for any reason apart from the ones mentioned above, you will not be eligible for a transfer or refund.
Can I cancel my test or change the test date?
You are only allowed to cancel or change your test date or test type (Academic / General Training) if your test day is more than 5 weeks away. Download a Transfer Form
Please bring your passport to submit a cancellation or transfer request.
What happens if I am delayed by circumstances beyond my control (eg a transportation strike)?
We will offer you an alternative test date (the next available test date). You will be required to complete a Request for Transfer Form.
Courses are delivered by Navitas English (Navitas English Services Pty Ltd ACN 002 069 730), CRICOS Provider Code 00289M; Courses in Victoria are delivered by Hawthorn-Melbourne (Hawthorn Learning Pty Ltd ACN 124 208 171) CRICOS Provider Code 02931G. TOEFL® and TOEFL iBT® are registered trademarks of Educational Testing Service (ETS) in the United States and other countries.